🔍Troubleshooting

Common issues and solutions when using Khensu Fun.

Connection Issues

Wallet Won't Connect

Symptoms: Clicking "Connect Wallet" does nothing or shows an error.

Solutions:

1. Ensure your wallet extension is installed and unlocked

2. Refresh the page and try again

3. Clear browser cache and cookies

4. Try a different browser

5. Check if your wallet supports Hathor Network

Connection Keeps Dropping

Symptoms: Wallet disconnects frequently.

Solutions:

1. Check your internet connection

2. Update your wallet to the latest version

3. Disable conflicting browser extensions

4. Try connecting on a different device

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Trading Issues

Transaction Failed

Symptoms: Trade doesn't execute, error message appears.

Solutions:

1. Insufficient balance: Check you have enough HTR

2. Slippage too low: Increase slippage tolerance

3. Token graduated: Token may have migrated to Dozer during your transaction

4. Network issues: Wait and try again

High Price Impact Warning

Symptoms: Warning about significant price movement.

Explanation: Your trade is large relative to the pool size.

Solutions:

1. Reduce trade size

2. Split into multiple smaller trades

3. Accept the impact if you understand the cost

Expected Output Differs from Minimum Output

Symptoms: Once I click to Buy/Sell, the amount I will receive is less than initially quoted.

Explanation: Price can move between quote and execution. For that reason, there is a slippage tolerance that can be adjusted. If your transaction outputs less than the minimum tolerance, it will fail.

Solutions:

1. Adjust slippage tolerance appropriately

2. Check for internal balance refunds in your profile

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Balance Issues

Missing HTR or Tokens After Trade

Symptoms: "Where is my change?"

Explanation: Leftover HTR or tokens from slippage protection is in your internal contract balance.

Solution:

1. Go to your Profile

2. Check Contract Balance tab

3. Click Withdraw

Tokens Not in Wallet

Symptoms: Purchased tokens don't appear in wallet.

Explanation: You can register a token to your wallet once you make a purchase. If you denied the registration, you can register it manually later.

Solution: Click on the "Add to Wallet" button on the token page.

Contract Balance Won't Withdraw

Symptoms: Withdrawal fails or nothing happens.

Solutions:

1. Ensure you're connected with the correct wallet

2. Check for pending transactions

3. If your withdrawal is pending, wait for it to be confirmed

4. Try refreshing and withdrawing again

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Token Creation Issues

Creation Transaction Failed

Symptoms: Token wasn't created despite confirming transaction.

Solutions:

1. Check your connection

2. Verify all form fields meet requirements:

   • Name: 1-30 characters

   • Symbol: 1-5 uppercase characters

   • Description: Max 500 characters

   • Image: Required (check max size)

3. Check social links are valid URLs

4. If the issue persists, try again later

Image Won't Upload

Symptoms: Token image fails to upload.

Solutions:

1. Check file size and format

2. Try a different image

3. Check internet connection

4. Try a different browser

5. If the issue persists, try again later

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Display Issues

Page Not Loading

Solutions:

1. Refresh the page

2. Check internet connection

3. Clear browser cache

4. Try incognito/private mode

Data Not Updating

Symptoms: Prices or balances seem stale.

Solutions:

1. Refresh the page

2. Wait for blockchain confirmation

3. Clear cache and reload

Mobile Display Problems

Solutions:

1. Ensure you're using a supported browser

2. Try landscape orientation for complex pages

3. Request desktop site if needed

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Graduation Questions

Can't Trade a Token

Symptoms: Buy/Sell buttons don't work.

Explanation: The token may have graduated to Dozer Finance.

Solution: Refresh the page and click to trade on Dozer Finance instead.

Token Graduated Mid-Trade

Symptoms: Transaction failed during graduation.

Explanation: Token reached ~$69,000 market cap and migrated.

Solution: Your funds should be returned. Check your wallet or contract balance.

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Still Need Help?

If your issue isn't covered here:

1. Check the FAQ

2. See Support

When reporting issues, include:

• Your wallet address (public)

• Transaction hash (if applicable)

• Screenshots of the error

• Steps to reproduce the problem

You can verify transactions on the Hathor explorer:

https://explorer.hathor.network/